Effective communication positively affects many aspects of the system and its stakeholders. It allows patients to feel respected and safe to openly communicate their beliefs, fears, and questions in order to receive effective treatment especially at the end of life. This course will examine how advance care planning is the first line of communication between all stakeholders and barriers to effective communication in healthcare settings, how to maximize limited time to build trust and relationships with all stakeholders, and how to use effective communication techniques so that optimum care is provided at the end of life. Attendees will assess their individual and organizational communication styles/beliefs/biases in efforts to enhance and increase their community approval ratings. Various communication techniques and the role of end of life doulas will be shared as resources to bridge limited time restraints in healthcare settings between stakeholders so that communication efforts and optimum care are maximized
(Approved for NAB, RN and SW CE credits)
