This seminar will delve into the role of the health care professional to assess and reevaluate the potential for conflict escalation in order to effectively intervene before situations worsen. Steps will include the critical priority to o employ assertive communication techniques to defuse defensive behaviors when intervening verbally. Prioritize safety and use appropriate training to determine the most suitable interventions that are reasonable, proportional, and considerate of least restrictive measures as a last resort approach.
The attendees will learn of safety intervention strategies with precision to mitigate risks and ensure the well-being of all involved parties when faced with imminent harm or danger.
(Approved for NAB, SW and RN CE credits)